Frequently asked questions

Most desks are in the arrivals hall of the Domestic Terminal. From International arrivals, walk 3–5 minutes along the covered walkway. Some local firms meet you in arrivals with a name sign – your voucher says which.

Yes, in most cases. A licence from outside ASEAN should be accompanied by an International Driving Permit (1949 Geneva Convention type). Suppliers and the police can ask for it.

Usually 21, with a young-driver fee under 25. Some suppliers rent certain cars from 18, while vans and luxury cars often need drivers aged 25+.

Rarely. Almost every supplier blocks the security deposit on a credit card in the main driver's name. Check the conditions in your search results before you book.

It depends on the supplier and the car group, and it usually matches the insurance excess. The exact amount is shown in the rental conditions before you book.

Yes, with the larger suppliers. A one-way fee usually applies and is shown in the price.

Usually not. Most suppliers forbid ferry crossings or their insurance does not cover them. Rent a separate car on Koh Samui instead.

Add your flight number when you book so the supplier can track your arrival. If you will arrive after the desk closes, call the number on your voucher.

Main roads are good, but expect scooters on both sides, steep hills and U-turn slots instead of right turns. Read our local tips before you go.

In the rainy season – especially September and October. December to February and Chinese New Year are the most expensive times to rent.

Go to Manage booking and enter your booking reference and email address. Most bookings can be cancelled free of charge up to 48 hours before pick-up – your voucher shows the exact terms.

By email straight after booking. Check your spam folder, or download it again from Manage booking.

The price includes the cover listed in the offer, taxes and mandatory fees. Optional extras (child seats, GPS, extra driver, full cover at the desk) are paid locally.

Yes, usually at the desk for a daily fee. The extra driver must show their own licence and IDP.

It depends on the supplier, car group and distance. Our search includes it in the total price, so you can compare offers directly. More about one-way car rental.

Usually, yes. Many suppliers lower the daily rate once a rental reaches around four weeks. Compare 28 and 30-day searches to find the best price. More about monthly car rental.

For stays up to about a year, renting is usually simpler: no purchase, registration, insurance or resale. For longer stays, buying may cost less – but needs paperwork. More about long-term car rental.

Sometimes. Some suppliers offer EVs in the Phuket region with airport pick-up, but supply is limited. Search your dates and check the car details. More about electric car rental.

Yes, premium groups at Phuket Airport often include Mercedes-Benz and BMW models. The exact model is "or similar". More about luxury car rental.

Yes, but they are rare. A few suppliers offer them in small numbers – search your dates and book early. More about convertible car rental.

Add your flight number when you book. If your flight is very late, call the number on your voucher – some suppliers will wait, others charge an out-of-hours fee.

Most suppliers allow a short grace period (often around 30–60 minutes) before charging an extra day. Call the supplier if you are running late.

Use the roadside-assistance number on your rental agreement. In an emergency call 191 (police), 1669 (ambulance) or 1155 (Tourist Police).

Yes – it is released after the car is returned undamaged and with the agreed fuel level. Card issuers can take several working days to show the release.